Shipping Terms & Conditions
Your items are packaged with the utmost care and leave our building in the condition we would like you to receive them. If your package is damaged in any way, please let us know within two (2) business days. Please include pictures and as much detail as possible (packaging, food, shipping container, etc).
If your items appear thawed or damaged, please check the temperature of these items. Meals are safe to consume or re-freeze if cold to the touch. However, although rare, and mostly out of our control, slight thawing may occur in transit. If the food is thawing but still cold (<41° F), it is safe to eat! Upon receipt of your delivery, immediately put thawing food in the freezer (or refrigerator if you plan to eat that particular food within 5 days).
If there are any special instructions regarding delivery date or delivery address, please include all information in the comments area at checkout. You must provide a physical address, P.O. Boxes will be rejected.
Should your order be lost or damaged, please contact FedEx at 1-800-GO-FEDEX and have your tracking number available.
Once your order is placed, you have until 2:00 PM EST the same day to notify us of any changes or cancellations. After 2:00 PM EST, all orders have been shipped and are unable to be canceled or modified. If you’ve already received a tracking number, your order has already been processed and cannot be changed. Please make us aware of any changes as soon as possible. This makes it easier to ensure that your request can be facilitated.
No matter where you are in the U.S., our 'POTG Choice Shipping' gets your order to you in just two days or less. This means that as long as you place your order by 4:00 PM EST Mon-Thur and 2:00 PM EST Friday, it will ship out the same day.