Shipping Terms & Conditions

Your items are packaged with the utmost care and leave our building in the condition we would like you to receive them. If your package is damaged in any way, please let us know within two (2) business days with pictures and as much detail as possible. At that time, our Customer Experience department will provide assistance on a case by case basis.

If there are any special instructions regarding delivery date or delivery address, please include all information in the comments area at checkout.

Should your order be lost or damaged, please contact FedEx at 1-800-GO-FEDEX and have your tracking number available.

Once your order is placed, you have until 2:00 PM EST the same day to notify us of any changes or cancellations. After 2:00 PM EST, all orders have been shipped and are unable to be canceled or modified. Please make us aware of any changes as soon as possible. This makes it easier to ensure that your request can be facilitated.