Order Status

Once your order has shipped, you will receive a confirmation email along with a tracking number. You can also check shipping details and track your package via our website by logging in to your Paleo On The Go account.

*Note - please check your addresses carefully! Paleo On The Go reserves the right to limit or refuse refunds and replacements if an address error is made.

Other Shipping Terms and Conditions

Your food will be packaged with the utmost care. Our goal is for every customer to receive their food in excellent condition and nice and cold, just as it is when it leaves Paleo On The Go’s door.

Although it’s rare and mostly out of our control, slight thawing may occur during transit. If any of your items appear thawed or damaged, please check the temperature of those items. Your meals are safe to consume or refreeze if they are cold to the touch; more precisely, 41°F or less. Re-freeze these items if you’d like, or follow instructions for refrigerated food. Upon receipt of your delivery, make sure to freeze or refrigerate as soon as you are able. If you aren’t home until late on the delivery date, please make arrangements for someone to bring the order inside and place it in the refrigerator or freezer.

If you have any special instructions regarding a delivery date or delivery address, please include all the information in the comments area at checkout. You must provide a physical address. Our shopping cart system will reject a P.O. Box™.

We strive to offer great service and to accommodate your requests whenever possible. The POTG team works hard to deliver on our commitment to providing our same-day service. If you have any order modifications, including cancellations, please let us know as soon as possible. Once an order has been processed and has left our building, it is out of our hands and there is no way for us to intervene. If you’ve already received a tracking number, your order has already been processed and cannot be changed.

POTG Package Protection

When you add POTG Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. POTG Protection is the only way we can ensure replacement or refunds for packages lost, stolen or damaged in transit.

Purchased POTG Protection and need to file a claim? File here

Please note the following for each order covered by POTG Protection:
(1) Claims need to be submitted within 15 days of the delivery date
(2) Refunds via POTG Protection are only able to be processed through Paypal
(3) Replacements are available for damages equivalent to the value of $75 or more. Any damages less than that will qualify for a refund