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Shipping Insurance and Returns/Refunds

Paleo On The Go will not be able to provide refunds for perishable products, nor are we able to accept returns under any circumstance.

Route is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Route is the only way we can ensure replacement or refunds for packages lost, stolen or damaged in transit.

Purchased Route+ and need to file a claim? File here

Please note the following for each order covered by Route Package Protection:
(1) Claims need to be submitted within 15 days of the delivery date
(2) Refunds via Route are only able to be processed through Paypal
(3) Replacements are available for damages equivalent to the value of $75 or more. Any damages less than that will qualify for a refund

Further information regarding Route’s terms and conditions are listed here:

Once your order is placed, you have until 2:00 PM EST the same day to notify us of any changes or cancellations. After 2:00 PM EST, all orders have been shipped and are unable to be canceled or modified. Please make us aware of any changes as soon as possible. This makes it easier to ensure that your request can be facilitated.

Customer Service # 855-447-2536

Customer Service Email: