Depending on where you live, you will be given options for Regular, Overnight, and Saturday shipping options (Saturday upgrades require directly contacting us to process the change).
Shipping Information
Our Shipping Days: Monday through Wednesday - Regular and Overnight Shipping. Thursday - Overnight shipping only.
Florida orders ship Monday through Friday.
Shipping cutoff time: 4:00 PM ET
Shipping Options: Fedex Guaranteed 3-day or less & Fedex Standard Overnight.
*Special shipping requests may be accommodated by contacting customer service.
Please contact our office Monday–Thursday 8:00am–4:00pm ET and Friday 8:00am–2:00pm ET at 855-447-2536 with any questions.
Local Pickup Information – Choose “Pickup” at checkout. The pickup option will appear after a Florida shipping address is entered. Please notify our office at 855-44-PALEO to let us know what day and time you would like to pick up your order. Our pick up address is 12423 62nd St. N, Suite 403, Largo, FL. 33773 and our pick up times are Monday – Thursday 8:00 AM – 4:00 PM ET and Friday 8:00 AM - 2:00 PM.
Has my order shipped?
Once your order has shipped, you will receive a confirmation email along with a tracking number. You can also check shipping details and track your package via our website. Log in to your Paleo On The Go account. This will bring you to the *My Account* screen. Under *Track your recent orders*, click on the *view details* link that is attached to your order number. This screen will show your complete order information, tracking number, and tracking information. Please note that it may take several hours for the system to update your tracking information.
Shipping Excellence
Check your addresses carefully! Paleo On The Go reserves the right to limit or refuse refunds and replacements if an address error is made.
***Note: Some orders may arrive slightly thawed. If this happens and your food is still cold to the touch it is okay to consume. We recommend placing any food that will not be eaten within 24-hours in the freezer. Food items that will be consumed within the next 24 hours may be held in the refrigerator unless otherwise indicated on the packaging.***