Shipping Information

POTG Shipping: 3 Days or Less

FedEx Services Offered:

  • Standard Ground ships Monday through Friday (subject to FedEx delivery options in rural areas)
  • 2-Day Express ships Monday through Thursday
  • Priority Overnight ships Monday through Friday

Orders placed before 3 PM ET will ship within 2 business days. (Many ship the same day!) Refer to the map below for more details.

So, no matter where you are in the US, we’ll get your food to your door chop-chop!

*Standard Ground now delivers 7 days a week to over 7,700 towns and cities. If you live in this service area, you may no longer have to even wait over the weekend for a delivery. Certain exclusions apply to some areas. So, if you enjoy more of the country life, you may have to wait a couple more days, or you can upgrade to one of our expedited shipping options. Please contact us if you need any help planning your order arrival.

green box SHIPS MONDAY THROUGH THURSDAY yellow box SHIPS MONDAY THROUGH FRIDAY

Please reach out to us through whatever method you prefer, including:

chat

The little green chat circle on the bottom, right-hand side of our website

social media icon

Through any of our social media channels @paleoonthego

email
phone

On the old-fashioned telephone at
855- 447-2536 (855-44PALEO)

The little green chat circle on the bottom, right-hand side of our website

Through any of our social media channels @paleoonthego

On the old-fashioned
telephone at
855- 447-2536 (855-44PALEO)

Local Pickup Information

If you live in or visit the Tampa Bay, Florida area, we’d love to have you come by and pick up your order. You simply have to enter a Florida shipping address. When you get to the checkout page, make sure to select “Local Pickup in Largo, FL.” If you give us a heads up, we can have your order ready before you arrive. Our address is 12423 62nd St. N, Suite 403, Largo, FL 33773. You may set up a pick-up time Monday through Friday from 8:00 AM till 4:00 PM by notifying us at the time of checkout.

Order Status

Once your order has shipped, you will receive a confirmation email along with a tracking number. You can also check shipping details and track your package via our website by logging in to your Paleo On The Go account.

*Note - please check your addresses carefully! Paleo On The Go reserves the right to limit or refuse refunds and replacements if an address error is made.

Other Shipping Terms and Conditions

Your food will be packaged with the utmost care. Our goal is for every customer to receive their food in excellent condition and nice and cold, just as it is when it leaves Paleo On The Go’s door.=

Although it’s rare and mostly out of our control, slight thawing may occur during transit. If any of your items appear thawed or damaged, please check the temperature of those items. Your meals are safe to consume or refreeze if they are cold to the touch; more precisely, 41°F or less. Re-freeze these items if you’d like, or follow instructions for refrigerated food. Upon receipt of your delivery, make sure to freeze or refrigerate as soon as you are able. If you aren’t home until late on the delivery date, please make arrangements for someone to bring the order inside and place it in the refrigerator or freezer.

If you have any special instructions regarding a delivery date or delivery address, please include all the information in the comments area at checkout. You must provide a physical address. Our shopping cart system will reject a P.O. Box™.

We strive to offer great service and to accommodate your requests whenever possible. The POTG team works hard to deliver on our commitment to providing our same-day service. If you have any order modifications, including cancellations, please let us know as soon as possible. Once an order has been processed and has left our building, it is out of our hands and there is no way for us to intervene. If you’ve already received a tracking number, your order has already been processed and cannot be changed.

Package Protection

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Route is the only way we can ensure replacement or refunds for packages lost, stolen or damaged in transit.

Purchased Route+ and need to file a claim? File here

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions