Shipping Information

No matter where you are in the U.S., our 'POTG Choice Shipping' gets your order to you in just two days or less.
This means that as long as you place your order by 4:00 PM EST Mon-Thur and 2:00 PM EST Friday, it will ship out the same day. *Read below for the full details:

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Shipping Days and Shipping Options (Via FedEx)

Our two 'POTG Choice Shipping' options include 2-Day or Less, and Standard Overnight Shipping Upgrade.

Monday through Thursday, we ship all orders. On Friday we only ship Standard Overnight Shipping Upgrade orders.

Florida-bound orders are Shipped Monday through Friday and arrive in 1-day (Overnight). A few exclusions may apply.

Cutoff time for orders being shipped Monday through Thursday is 4:00 PM EST, and Friday is 2:00 PM EST.

Please contact our office Monday–Thursday 8:00am–4:00pm ET and Friday 8:00am–2:00pm ET at 855-447-2536 with any questions.

Local Pickup Information – Choose “Pickup” at checkout. The pickup option will appear after a Florida shipping address is entered. Please notify our office at 855-44-PALEO to let us know what day and time you would like to pick up your order. Our pick up address is 12423 62nd St. N, Suite 403, Largo, FL. 33773 and our pick up times are Monday – Thursday 8:00 AM – 4:00 PM ET and Friday 8:00 AM - 2:00 PM.

Has my order shipped?
Once your order has shipped, you will receive a confirmation email along with a tracking number. You can also check shipping details and track your package via our website. Log in to your Paleo On The Go account. This will bring you to the *My Account* screen. Under *Track your recent orders*, click on the *view details* link that is attached to your order number. This screen will show your complete order information, tracking number, and tracking information. Please note that it may take several hours for the system to update your tracking information.

Shipping Excellence
Check your addresses carefully! Paleo On The Go reserves the right to limit or refuse refunds and replacements if an address error is made.

***Note: Some orders may arrive slightly thawed. If this happens and your food is still cold to the touch it is okay to consume. We recommend placing any food that will not be eaten within 24-hours in the freezer. Food items that will be consumed within the next 24 hours may be held in the refrigerator unless otherwise indicated on the packaging.***