POTG valued customers: During this time, we have seen a surge in daily orders which we thank you for! To ensure your order is packaged and shipped with the utmost precision and care, your shipment will leave our facility in the order in which it was received. Please note, this may be 24-48 hours after our normal order fulfillment times.

Standard Shipping: 3 Days or Less

FedEx Services Offered:

  • Home Delivery (FedEx Ground) ships Monday through Friday (subject to change due to FedEx delivery options in rural areas)
  • 2-Day Express ships Monday through Thursday
  • Standard and Priority Overnight ships Monday through Friday
  • Same-day shipping cut-off time is 3:00 PM, based on shipping services available for your particular area. Refer to the map below for more details.

So, no matter where you are in the US, we’ll get your food to your door chop-chop!

*FedEx Home Delivery (Ground Service Level only) now delivers 7 days a week to over 7,700 towns and cities. If you live in this service area, you may no longer have to wait over the weekend for a delivery. Certain exclusions apply. So, if you are way out in the country enjoying the fresh air, you may have to wait a couple more days, or you can upgrade to one of our expedited shipping options. Please contact us if you need any help planning your order arrival.

US Map

green box SHIPS MONDAY THROUGH THURSDAY yellow box SHIPS MONDAY THROUGH FRIDAY

Reminder for Same-Day Shipping Cutoff Time: 3:00 PM EST

Please reach out to us through whatever method you prefer, including:

hangouts

The little green chat circle on the bottom, right-hand side of our website

social media icon

Through any of our social media channels @paleoonthego

email icon
phone icon

On the old-fashioned telephone at
855- 447-2536 (855-44PALEO)

The little green chat circle on the bottom, right-hand side of our website

Through any of our social media channels @paleoonthego

On the old-fashioned
telephone at
855- 447-2536 (855-44PALEO)

Local Pickup Information

If you live in, or you are visiting the Tampa Bay, Florida area, we’d love to have you come by and pick up your order. You simply have to enter a Florida shipping address. When you get to the checkout page, make sure to select “Local Pickup in Largo, FL.” If you give us a heads up, we can have your order ready before you arrive. Our address is 12423 62nd St. N, Suite 403, Largo, FL 33773. You may set up a pick-up time Monday through Friday from 8:00 AM till 4:00 PM by notifying us at time of checkout.

Order Status

Once your order has shipped, you will receive a confirmation email along with a tracking number. You can also check shipping details and track your package via our website by logging in to your Paleo On The Go account. This will bring you to the “My Account” screen. Under “rack your recent orders,” click on the “view details” link that is attached to your order number. This screen will show your complete order details, tracking number, and tracking information. Please note that it may take several hours for the system to update your tracking information.

*Note - please check your addresses carefully! Paleo On The Go reserves the right to limit or refuse refunds and replacements if an address error is made.

Other Shipping Terms and Conditions

Your food is packaged with the utmost care. Our goal is for each and every customer to receive their food in great condition and nice and cold, just as it is when it leaves Paleo On The Go’s door. If your package is damaged in any way, please let us know within two (2) business days. Please include pictures and as many details about the packaging, shipping container, and food as possible as this helps us to continually improve our process.

Although it’s rare, and mostly out of our control, slight thawing may occur during transit. If any of your items appear thawed or damaged, please check the temperature of those items. Your meals are safe to consume or refreeze if they are cold to the touch; more precisely, 41°F or less. Re-freeze these items if you’d like, or follow instructions for refrigerated food. Upon receipt of your delivery, make sure to freeze or refrigerate as soon as you are able. If you won’t be home until late on the date of the delivery, please make arrangements for someone to bring the order inside and place it in the refrigerator or freezer.

If you have any special instructions regarding a delivery date or delivery address, please include all the information in the comments area at checkout. You must provide a physical address. A P.O. Box™ will be rejected by our shopping cart system.

Should your order be lost or damaged, please contact FedEx at 1-800-GO-FEDEX and have your tracking number available.

POTG’s standard shipping service is a same-day service that we offer Monday through Thursday (or Friday based on geographical location.) Orders placed after the 3:00 PM deadline on Friday, along with orders that are placed throughout the weekend, will be shipped the following Monday. Exceptions apply for rural areas. Please contact us for details at realfood@paleoonthego.com or 855-447-2536.

We strive to offer great service and to accommodate our customers’ requests whenever possible. The POTG team works hard to deliver on our commitment to providing our same-day service. If you have any order modifications, including cancellations, please let us know as soon as possible. Once an order has been processed and has left our building, it is out of our hands and there is no way for us to intervene. If you’ve already received a tracking number, your order has already been processed and cannot be changed.