I am making a one-time purchase, how do I redeem my points?
On the Rewards Page, click the “Redeem Now” button, select how many points you want to redeem, and apply that code at checkout. You can also use the drop-down menu at checkout to see how many points you have and redeem to apply to your purchase.
I am a subscriber and would like to redeem points to apply to my next scheduled shipment. How do I redeem my points?
On the Rewards Page, click the “Redeem Now” button, select how many points you want to redeem, and copy the discount code provided. Then, go to the “View Account” drop-down menu at the top of your screen and select “Upcoming Order.” Enter the discount code toward the bottom of the page and hit apply. It’s as easy as that!
How many points do I need to start redeeming rewards?
You need to earn a minimum of 500 points to start redeeming rewards. 500 points = $25!
How do I earn points?
Each member can earn points when they create an account and join our POTG Perks Program, make a purchase, visit our site at least once per week, follow us on our social media platforms (Instagram, Facebook, Pinterest, TikTok, and YouTube), refer a friend, review a product, leave a photo or video review, and when you level up to our top tiers, Flourish and Thrive. We also gift you points on your birthday as a token of appreciation for your support and commitment to your health goals because healthy choices deserve a reward! For more details, you can review our Rewards Page.
How do I earn points for leaving a review?
When you leave a review, we will reward you with 5 points. You can leave a review by going directly to the product listing. You will also receive a review request email 4 days after you have received your healing meals.
How do I earn points for leaving a photo review?
We will reward you with 10 points when you leave a photo review. You can upload your photo on the pop-up page when you submit your review
How do I earn points for leaving a video review?
We will reward you with 15 points when you leave a video review. You can upload your video on the pop-up page when you submit your review.
How do my points calculate if I do all three?
If you leave a review for any single item with a photo and video, you can earn up to 30 points. If you purchase an 8-item box and leave a written review, with a photo and video for each item, you will be rewarded 240 points! Only approved images and videos will receive a credit.
When do my points become available?
Your points will be available for you to redeem 7 days after earning them.
How does “Leveling Up” work and how many points do I receive each time I level up?
When you level up and join the Flourish tier, you will earn an additional 500 points. Once you join the top tier, Thrive, you will be rewarded an extra 1,000 points to celebrate this milestone on your healing journey!
Is there a limit to how many points I earn?
Nope! That’s the best part about being a rewards member! You will always be able to earn more points by shopping with us and engaging with our brand and community online.
Do my points expire?
Your points will expire after one year of inactivity. Inactivity includes not interacting with our program, i.e., redeeming points, placing an order, etc.
What are the three tiers of the program and how do the three tiers work?
The three tiers of our rewards program are Revitalize, Flourish, and Thrive. When you join, you will be placed in the Revitalize tier and earn 400 Welcome Bonus Points! You will have the opportunity to level up to our middle tier, Flourish, and top tier, Thrive, to earn more points per dollar, receive birthday perks, level up bonus points, exclusive sales, special offers, early menu access, free monthly meals, and limited promotions and gifts.
When am I added to a new tier?
You will level up and enter the middle tier, Flourish, when you spend at least $350 - granting you access to exclusive perks and promos! After spending $1,500, you will ascend to our top tier, Thrive.
How do points multipliers work with tiers? Are points multipliers only calculated on purchases?
Under the Revitalize tier, you can earn 1 point per dollar spent. Under the Flourish tier, you can earn 1.25 points per dollar spent. Under the Thrive tier, you can earn 1.5 points per dollar spent. The point multipliers based on your tier placement only apply to purchases and are not applicable for activities such as referring a friend or following us on social media.
How do Birthday Points work? Are there different Birthday Points for each tier?
Yes, the amount of Birthday Points you receive depends on which tier you fall under. You will receive 200 Birthday Points with Revitalize, 400 Birthday Points with Flourish, and 600 Birthday Points with Thrive.
How long do I get to remain in a tier?
Once you are in Revitalize, Flourish, or Thrive, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status or level up!
How can I view my current points balance and history?
You will see your current points balance and history at the top of the Rewards Page.
What if I cancel an order?
If you cancel the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
Do you have a referral program? How does refer-a-friend work?
Yes! When you refer a friend, they will receive $25 off their first purchase, and you will earn 500 points. When you spread the word about our nutrient-dense, convenient meals, you are granting someone the gift of health - the gift that keeps giving.
I migrated over to POTG Perks from the old rewards program. Are my points automatically transferred?
Yes, your points will automatically transfer to our new rewards program at the same value. Also, points value through POTG Perks is more significant than our previous rewards program.
How do “activities” work?
You can earn points through activities, such as creating a new account, making a purchase, visiting our website at least once a week, following us on social media (Instagram, Facebook, Pinterest, TikTok, and YouTube), referring a friend, reviewing a product, leaving a photo or video review, and when you level up to our top tiers, Flourish and Thrive. We also gift you points on your birthday! Point multipliers only apply to purchases and do not apply to any of the other activities listed above.