FREQUENTLY ASKED QUESTIONS
What does Paleo On The Go do?
We are a Paleo and Autoimmune Protocol friendly meal delivery service, providing chef-prepared frozen meals, shipped directly to your door throughout the contiguous United States.
What is AIP and Paleo?
The Autoimmune Protocol (AIP) is the gold standard of elimination diets which omits all potential inflammatory foods from your diet (nuts, seeds, eggs, grain, soy, dairy, additives, sugar, legumes, nightshades etc). Once you have elimated potentially irritating foods, some may add the elimated foods back into their diets, one at a time to see which makes you react, which foods cause your autoimmune disease to flare up, or any other negative symptoms. Learn more here. The Paleo diet is based on the theory that by eating foods similar to that of our early ancestors, we can lead healthier lives and prevent many of the common diseases that plague modern culture due to the introduction of grains, refined sugars, and processed foods. Learn more here.
What's the deal with dairy and the Paleo/AIP lifestyle?
The Paleo/AIP lifestyle focuses on removing any inflammatory foods to support overall digestion. As such, dairy can be a major irritant for the gut. Many people find dairy hard to digest, leading to inflammation. Commercial dairy also contains added hormones and antibiotics, which are harmful to our bodies. Many people find they feel better when they remove dairy from their diet. Reactions to dairy are very individualized but can range from bloating to acne or eczema to more severe reactions. To meet the needs of as many of our customers as possible, dairy ingredients are not used in Paleo On The Go products.
What can one expect when adhering to the Paleo/AIP lifestyle?
Expect to eat pasture raised meats from sustainable farms, wild-caught seafood, healthy fats (avoiding all industrial vegetable oils and hydrogenated oils including canola oil and stick with stable animal fats and coconut oil), a lot of vegetables, and some fruits (organic when possible). Try to processed foods and just stick to eating real food.
"The Paleo diet is the healthiest way you can eat because it is the ONLY nutritional approach that works with your genetics to help you stay lean, strong and energetic! Research in biology, biochemistry, Ophthalmology, Dermatology and many other disciplines indicate it is our modern diet, full of refined foods, trans fats, and sugar, that is at the root of degenerative diseases such as obesity, cancer, diabetes, heart disease, Parkinson's, Alzheimer's, depression and infertility". - Robb Wolf
What can and can't I eat on a strict AIP diet?
Safe foods: animal protein and fat; all vegetables, herbs, spices, and fruits that are not in the nightshade family; coconut, avocado, and olive oils; and sea salt.
Most strict elimination List: Nuts and Seeds, Coffee, Chocolate, Seed-Based Spices (like cumin, peppercorns), All nightshades (peppers, paprika, tomato, potato, eggplant), Beans (even green beans), Grains (all grains, even white rice), Gluten, Sugar and artificial sweeteners (no swerve, stevia etc), Eggs, Dairy (including ghee and butter).
For a more in-depth explanation of AIP, Paleo, and Keto go here.
Where do you cook your food?
From start to finish, we do everything in-house in our dedicated grain free, gluten free, dairy free, nut free commercial kitchen. We don't outsource any of the processes.
Once I receive my order, how long will my meals stay fresh?
Even without the use of any preservatives, all of our products can be stored frozen for up to six months and refrigerated (fully sealed) for 10 days. Order today to see how Paleo On The Go can best fit into your lifestyle.
My meals arrived slightly thawed, but still cold to the touch (41°F or less). What do I do?
Some thawing is normal. If your product is still cold to the touch (40°F) it is safe for consumption. Please place all meals in the freezer upon arrival.
How do I reheat my Paleo On The Go meals?
Our meals come in sealed trays (microwave safe NOT oven safe), and soup bags (both BPA free). Specific reheating instructions can be found on the product's website description and is displayed on the product label. Just click on the “Thawing and Reheating” tab. Feel free to heat in the microwave if you are on-the-go!
When can I reach out to your team?
Our business hours are Monday - Friday 10:00am - 6:00pm ET (excluding certain holidays). Please allow up to 24 hours (72 hours over the weekend) for a member of our staff to get in touch with you. If you'd like to speak with a member of customer service, please call 1-813-406-0104 Also, feel free to email us at firstname.lastname@example.org or fill out the contact form on our site.
Can I make a substitution for a meal or meal bundle?
We do not allow any ingredient substitutions or alterations to any of our products including Meal Bundles. However, if something on the ingredient list doesn’t agree with you, let us know by getting in touch. We can help you avoid certain ingredients on your next order.
When will my favorite meal be back in stock?
Since all of our meals are handcrafted and take a lot of time, they sometimes temporarily sell out. But don't worry, we are hard at work to get them back in stock for you. Sometimes our products are seasonal, and from time to time, we do seasonally discontinue items to make room for amazing new dishes.
How do you source your meat?
We're just like you. we want to be sure that any meat we use was humanely raised in a way that's great for the animals, the planet, and our families' bodies. We take great care in all of our food ingredient sourcing. As opposed to giving you a short answer, we built a detailed and completely transparent food sourcing page. Click here for more information.
Do you use organic produce in your meals?
Do you have nutrition data on your meals?
Nutritional data is available on all of our products pages, and are also included on the meals themselves. If you have any questions please contact our customer service.
What are the portion sizes of your meals?
The portion size of all of our meals is listed on the nutritional facts label contained on the product page. Most of our products are very generous single portions, but there are exceptions, which will be posted on our product listing pages and on the product labels of each item.
"Produce often travels a significant distance before it makes it to a supermarket's shelves. By the time you're putting them on your plate, many of the nutrient levels have fallen. However, frozen vegetables retain the nutrients that are lost in transit. Following is a transcript of the video.
Is this where you can get the most nutritious fruits and veggies in your supermarket? Not really. It's here, in the freezer section. Fruits and vegetables contain the most nutrients when they are ripe. Yet, they can start losing their nutrients very quickly.
Green beans can lose up to 30% of their vitamin C just one day after harvest. Often produce travels a far distance before it hits your plate. One study showed that produce sold in Chicago traveled an average of 1500 miles. So the "fresh" vegetables in your supermarket might not be that fresh. On the other hand, frozen fruits and vegetables are harvested and then immediately frozen.
"Most vegetables are quick-frozen within two hours of harvest. The freezing process retains nutrients at near harvest levels for at least six months, and even up to one year," says Guy Crosby, Harvard University.
The CDC says about 87% of Americans don't get their recommended servings of fruits and vegetables. However, the USDA says the United States does not produce enough vegetables to meet this need. unless you can get to a farmer's market, frozen fruits and vegetables might be the way to go."
I have Type 2 diabetes so I have to be very careful with my sugar intake. How much sugar do your products contain?
Most of our products are naturally low in sugar, but some are sweetened with honey, maple syrup, molasses, coconut palm sugar, or fruit. If you're watching your sugar intake we recommend viewing the nutritional info on each of our product listings or reach out to customer service for additional info.
Can I purchase a gift certificate from Paleo on the Go
Of course! What’s better than giving the gift of real food? Click here to purchase gift certificates. They come in several denominations.
*Gift certificates are electronic unless otherwise specified. After purchase, the certificate information will automatically be sent to the recipient's email address. One exception is during holiday gift certificate promotional deals.
Where do you deliver?
When will my order ship? How long will it be in transit?
To make your meal planning easier, and to help you time your Paleo On The Go deliveries, we added all of our shipping details to a dedicated shipping information page. When you place an order, you will receive an order confirmation. And when your order ships, you will receive a shipping confirmation email with your tracking number. Your shipping tracking information can also be found on your account page.
Are your insulator liners recyclable and eco-friendly?
Our liners are fully recyclable. They are made with a 100% paper interior, cased inside a recyclable plastic outer lining. The gel packs we use are also recyclable. Just empty the contents and recycle the outer plastic.
How do I handle dry ice safely?
Never touch dry ice with your bare hands. Only handle it with gloves/oven mitts/towels. If dry ice remains when you receive your order, let it evaporate in a well-ventilated area away from children and pets.
How do you keep meals frozen during transit? Is it safe to eat?
There is nothing more important to us than ensuring the safety of every meal that ends up at your door. Therefore, strict quality control measures govern every step of our process -- from the moment we receive the ingredients we use to create the delicious meals that we are known for, to being delivered to your door, and every step in between.
Our goal for every order we ship out is for the food to remain frozen, intact, and in optimal condition (as close to the condition it was in when it left our facility). We carefully package every order, protecting the meals with kraft paper and/or bubble wrap. Then we add a generous amount of dry ice and gel packs, many times lasting an entire extra day. However, although rare, and mostly out of our control, slight thawing may occur in transit. If the food is thawing but still cold (<41° F), it is safe to eat! Upon receipt of your delivery, immediately put thawing food in the freezer. In general, we suggest you following your tracking number to be able to bring your order inside as soon as possible once it’s delivered. Again, put the contents in your freezer or fridge to ensure the freshness of your food. Refrigerate only what you know you will eat within a maximum of 5 days.
What is POTG Protection?
POTG is a package protection and tracking solution—to give our customers the best possible delivery experience. POTG Protection offers a few options to improve the experience:
POTG Protection is premium package protection for your online orders. When you add POTG Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased POTG Protection and need to file a claim? File here
What if I don’t choose POTG Protection at checkout?
If you choose not to insure your order with POTG Protection at checkout, your order will not be eligible for any refunds or replacements related to issues in transit.
What is your change/cancelation policy?
We aim for excellent service and flexibility. Our team works diligently to ensure same-day service. Please notify us promptly for any order changes or cancellations. Once packed, orders cannot be altered. If you've received a tracking number, your order is finalized.
Why did Paleo On The Go start POTG Protection?
Simply put: to improve your experience as a customer. We’ve found that shipping real food is tricky. We believe the way to offer the best value and the best package protection to you, is through POTG Protection. With POTG Protection, we have much more comprehensive protection, in the event that something goes wrong with your package.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add POTG Protection at checkout. When you add POTG Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a damage claim, it will be reviewed for approval for a full reorder or partial refund within 24 hours.
If your order has defects or you suspect it was damaged during packaging, please reach out to us at email@example.com and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with POTG Protection
POTG Protection is premium package protection for your online orders. When you add POTG Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a full reorder or partial refund within 24 hours.
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with POTG Protection at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://paleoonthego.com/pages/claim-page.
Note: Make sure to have the Order ID we sent you ready to use with the claim form.