POTG valued customers: During this time, we have seen a surge in daily orders which we thank you for! To ensure your order is packaged and shipped with the utmost precision and care, your shipment will leave our facility in the order in which it was received. Please note, this may be 24-48 hours after our normal order fulfillment times.


Refund/Return Policy:

Paleo On The Go will not be able to provide refunds for perishable products, nor are we able to accept returns under any circumstance.

If your package is damaged in any way, please let us know within two (2) business days with pictures and as much detail as possible. At that time, our Customer Experience department will provide assistance on a case by case basis. Should your order be lost or damaged, please contact FedEx at 1-800-GO-FEDEX and have your tracking number available.

Once your order is placed, you have until 2:00 PM EST the same day to notify us of any changes or cancelations. After 2:00 PM EST, all orders have been shipped and are unable to be canceled or modified. Please make us aware of any changes as soon as possible. This makes it easier to ensure that your request can be facilitated.

Customer Service # 855-447-2536